New Home Orientation
Upon enrollment, ProHome will schedule and conduct a New Home Orientation. The New Home Orientation will show the home's operations and educate homeowners on home maintenance v. warrantable claims. ProHome will also create a punch list of any items needing attention, repair, or replacement.
Warranty Term Walkthroughs
During the warranty term, homeowners may initiate two term walks. ProHome will schedule and conduct the term walks, documenting and photographing items from 1he homeowner's list of warrantable daims. ProHome will also take call-in daims and provide 24-hour emergency service. Call-in daims will be processed 'through 1he warranty review team and ProHome will schedule approved warranty work wi1h the homeowner and subcontractor, with follow up and track through completion.
10-Year Structural Defects Protection
The warranty provides coverage for "major structural defects" that occur during the term of the warranty. A "Major structural defect" is defined as actual physical damage to load-bearing portions of the home which affects the load-bearing function to the extent that the home becomes unsafe, unsanitary or otherwise unlivable.
Total Structural Liability
Centricity is responsible for total liability of all major structural defects arising during the term of the warranty, limited to the amount of coverage provided under the warranty and not exceeding the original purchase price of the home. Repair and/or replacement do not affect the term of the warranty.